Terms & Conditions
Effective Date: March 17, 2026
1. Acceptance of Terms
By accessing or using ChangeOrder Pro at changeorderpros.com (the "Service"), operated by Sales Monsters LLC, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, do not use the Service.
2. Description of Service
ChangeOrder Pro is a cloud-based platform that enables construction professionals to create, send, track, and document change orders. Features include change order creation with line items, photo upload and annotation, SMS and email delivery for client approval, PDF generation, AI-assisted descriptions, team management, and reporting.
3. Account Registration
You must register for an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep your account credentials secure. You are responsible for all activity under your account.
If you register on behalf of a company, you represent that you have authority to bind that company to these Terms.
4. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose
- Send SMS or email messages to individuals who have not been provided as legitimate business contacts for change order approval
- Upload content that is malicious, infringing, or harmful
- Attempt to gain unauthorized access to any part of the Service
- Use the Service to send spam, marketing messages, or unsolicited communications
- Interfere with or disrupt the Service or its infrastructure
- Reverse-engineer, decompile, or disassemble the Service
5. SMS Messaging Terms
When you use the Service to send change orders for approval via SMS, you represent and warrant that:
- You have a legitimate business relationship with each SMS recipient
- The recipient's phone number was provided to you directly by the recipient or their authorized representative for the purpose of construction project communications
- You will honor all opt-out requests promptly
SMS messages are sent via Twilio. Message and data rates may apply to recipients. Recipients may opt out by replying STOP to any message. Message frequency varies; typically 1–4 messages per change order.
6. Your Data
You retain ownership of all content you upload or create through the Service ("Your Data"), including change orders, project information, photos, and documents. You grant us a limited license to host, process, and transmit Your Data solely to provide the Service.
You are responsible for the accuracy of client contact information entered into the Service. We are not liable for messages sent to incorrect phone numbers or email addresses that you provide.
7. AI Features
The Service includes optional AI-powered features for enhancing change order descriptions, summarizing content, and suggesting line items. AI-generated content is provided as a suggestion only. You are solely responsible for reviewing, editing, and approving all content before sending it to clients.
We do not guarantee the accuracy, completeness, or suitability of AI-generated content.
8. Change Order Approvals
The Service facilitates digital approval of change orders via SMS reply, email link, or web form. These digital approvals are intended to supplement — not replace — your existing contractual agreements with clients.
We record approval events with timestamps and metadata. However, you are responsible for determining whether digital approval is legally sufficient under your contracts and applicable law.
9. Fees & Payment
Pricing and subscription terms will be published on our website. We reserve the right to modify pricing with 30 days notice to active subscribers. SMS and email delivery costs may be included in your plan or billed separately based on usage.
10. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control. We are not liable for any loss resulting from service downtime.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALES MONSTERS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
12. Indemnification
You agree to indemnify and hold harmless Sales Monsters LLC, its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
13. Termination
We may suspend or terminate your account if you violate these Terms. You may cancel your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately. We may retain Your Data for up to 30 days following termination.
14. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Texas.
15. Changes to Terms
We may update these Terms from time to time. We will notify registered users of material changes via email. Continued use of the Service after changes constitutes acceptance of the revised Terms.
16. Contact Us
If you have questions about these Terms, contact us at:
Sales Monsters LLC
Email: support@changeorderpros.com